Skip to main content

frequently asked questions

What time do i need to arrive for my hire?

We would like all individual that are hiring our equipment to be 15 minutes early to their hire.

What time do we hire out our equipment throughout the day?

Our company hires out equipment on the hour every hour, starting from 10 am. Each hour slots are only for one hour, unless you have paid extra.

I can’t see a date for the course I’d like to do

If you have a specific date for the course you would like, please give us a call at the centre on 01678 521 615 to inquire.

Are dogs allowed on the equipment?

Yes, dogs are more than welcome on our equipment.

What activities are available?

Canoeing/kayaking, climbing/abseiling, gorge walking, hill walking, sailing, windsurfing, raft building, whitewater rafting, mountain biking, archery, camp craft and powerboating. We also run boat trips and canoe hire, as well as team-building and multi-activity days for groups.

Do you hire boats and canoes?

Canoes, boats and windsurfers are all available to hire, by the hour. Half days and full days are also available. When hiring a canoe, you’ll receive basic instructions and be told the boundaries. When hiring boats and windsurfers, you must be able to handle them, with our check being that you can rig them yourself. Contact us for price details and to book.

Do you run boat trips?

Boat trips around Bala Lake (Llyn Tegid) are available, aboard Branwen. Two to six people may book. Each boat trip lasts 1.5 hours. There is no minimum age. Each under 6 year old accompanied by a paying adult is free.

Can I launch my own boat or canoe?

Private launches are the responsibility of Snowdonia National Park, rather than Bala Watersports. Payment is made via the pay and display machines at the car park, with the money going to support the maintenance and development of the National Park.

Are children allowed to take part? What are the age limits?

Accompanied children of all ages can take part in our Branwen boat trips (under 6s are free).

Canoes can be hired to children of all ages, if accompanied and under full and direct adult supervision. For unaccompanied children, the age limit is 8.

The minimum age is 8 for instructor-led sessions in canoeing/kayaking, mountain biking, raft building, sailing, windsurfing, climbing, archery and camp craft.

The minimum age is 10 for a whitewater rafting safari (lower river).

The minimum age is 12 for standard whitewater rafting (upper river), and instructor-led sessions in gorge walking, hill walking, and powerboating.

The minimum age is 16 for a safety boat course.

School groups should contact us directly to discuss age requirements.

When are you open?

We’re open throughout the year, although our high season is April to October. We’re closed for two weeks over Christmas. Our offices are open from 9am to 5pm, and check-in for activities begins at 9.45am. During particularly good weather in the summer months, our opening hours for canoe and boat hire will extend into the early evening.

The date or time I want isn't available to book online. What can I do?

Contact us if the date or time you want isn’t available. We may be able to schedule an extra session, particularly in our low season (November to March).

How long are your instructor-led sessions?

Archery and camp craft sessions are 1 hour long.
Half day sessions take 2.5 hours. A morning session starts at 10am and ends at 12.30pm. An afternoon session starts at 1.30pm and ends at 4pm. Half days are available in canoeing/kayaking, climbing/abseiling, gorge walking, sailing, windsurfing, raft building, hill walking, and mountain biking. We ask that you check in to reception 15 minutes before the start of your session.

Do you offer one-to-one coaching?

One-to-one coaching is available in all our activities. Please contact us for available dates, and to book.

Do you take school groups?

Schools of all ages and all other groups are warmly welcomed at Bala Watersports. Our highly talented and trained staff are well-versed in running group activities for children. All our instructors are CRB checked. We are an RYA OnBoard Club for windsurfing and sailing. Please contact us directly to check available dates for school groups and to book.

Can I book a corporate team-building day?

We can run your corporate team building day, whether you want to simply get together and take part in our activities, or if you want a more formal team-building structure. Contact us to discuss your corporate requirements.

Do you hire wetsuits and buoyancy aids?

Anyone hiring a boat or canoe with us (or taking part in a water-based instructor-led course) has a buoyancy aid included in the price. Wetsuits are included with all instructor-led courses. Wetsuits are available when hiring a canoe or boat for £5. We don’t hire wetsuits or buoyancy aids to non-customers.

What do I need to bring with me?

For water-based activities, you’ll need a warm change of clothes, a towel, and a pair of shoes you don’t mind getting wet – a pair of old trainers will be fine. We can sell you a pair of wetsuit boots, but recommend that you contact us beforehand to ensure we have your size available.

For land-based activities, we recommend a warm long-sleeved top, and waterproof clothes regardless of the weather. You will need suitable footwear, eg trainers.

For full day activities, you will need a packed lunch. You can order a packed lunch at the time of your booking.

All appropriate safety equipment (eg buoyancy aids, helmets etc) will be provided by Bala Watersports.

Do all activities take place on site?

Canoeing/kayaking, sailing, windsurfing, powerboating and raft building take place on site, at our foreshore centre.

Whitewater rafting, archery, camp craft, climbing/abseiling, mountain biking, gorge walking and hill walking take place a short drive from our foreshore centre. For all activities, except for whitewater rafting, we ask for you to check in at our foreshore centre first. Unfortunately, the activity locations aren’t easily accessible via public transport. We are keen to encourage people to use public transport wherever possible, so if you intend to visit us without a car, please contact us in advance to discuss your requirements.

What previous experience do I need?

No previous experience is required for most activities. You must be fit and able, and must inform us of any illnesses or disabilities beforehand. For water-based activities, you must be confident in the water and able to swim 25m in a buoyancy aid or lifejacket. For mountain biking, you must be able and confident riding a bike.

For 2 star canoe courses, you must have a 1 star qualification, or evidence of equivalent experience and ability.

For level 2 sailing courses, you must have a level 1 qualification, or evidence of equivalent experience and ability.

A level 1 powerboating qualification isn’t required before undertaking a level 2 course.